Question: Do I have to pay for return shipping?
Answer: No. Please contact customer service to receive a prepaid UPS return shipping label for return items.
Question: What is the policy on defective merchandise?
Answer: Defective merchandise may be returned within 365 days of purchase. Please contact customer service regarding any defective merchandise.
Question: Does ShoesCentral price match?
Answer: We do not price match with other retailers. If our price on the exact item ordered is lowered within two weeks of purchase, we can refund the difference to the original method of payment.
Customer service can be reached by phone or email:
Phone: 1-800-966-1780 Monday through Friday, 8:30 AM to 5:00 PM Pacific Standard Time
Please ship all returns to:
142 East Main St
Ashland OR, 97520